Help Center

We use Canada Post expedited shipping service

Shipping destinations:

• We ship to USA and Canada through Canada Post Expedited Service. Some exclusions may apply
  

Shipping times:

• Local orders take 2-7 business days to be delivered to you and we ship within 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

Canada:

• Orders over $100 will have free shipping.
  
• Orders under $100 will be charged $15 shipping

USA:

• Orders have $15 shipping fee
  

You can select your preferred payment method at checkout.

• We accept secure payments for local & international via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than Canadian dollars.

Your 100% satisfaction is important for us that's why we make sure that your orders are carefully inspected before shipping. If you are still not satisfied with the product, we offer a 10-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 10-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email neelass.cs@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply email our support team neelass.cs@google.com, and tell us the style, size, quantity, and color that  you want to order! We can find an alternative style that will suit you or we will pre-order the exact product that you want!

Our support team is always happy to guide you at any step!